About
Our Mission
Our mission is to empower businesses to elevate customer experience through clear, actionable insight, not guesswork.
We’re dedicated to building innovative, intuitive software that helps you truly understand how your customers feel.
By making customer feedback simpler, smarter, and more emotionally intelligent, we enable businesses to respond in real time, improve performance, and build lasting loyalty.
We’re committed to driving a culture of continuous improvement, operational excellence, and real-world outcomes, not vanity metrics.
Our focus on innovation, reliability, usability, and outstanding support ensures our clients gain meaningful insight and measurable results.
At CSP we believe that transforming feedback into foresight is the key to smarter decisions, stronger teams, and sustainable growth.
At the core of our vision is the creation of a new standard in customer experience feedback, one that replaces outdated and inconsistent methods like NPS with a more emotional, outcome-driven, and universally understandable metric. By standardising how service quality is measured across industries, we help businesses speak a common CX language and make faster, more informed decisions.
Our Solution
CXS - The New Standard In Customer Experience Metrics
Our customer experience survey (CXS) is designed to capture customer emotion and outcomes through a short 2-question survey, redefining customer experience metrics for the modern age. With a focus on customer engagement, our solution aims to help businesses understand and improve customer emotion and satisfaction.
Key Features
2-Question Simplicity
Capture meaningful insights in seconds — no survey fatigue, no overcomplication.
Emotion + Outcome Data
Go beyond ratings. Understand how customers feel and whether or not they achieved their goal.
Easy Scoring for Benchmarking
Track progress over time and compare performance across locations or teams.
Flexible Across Channels
Deploy in-store, online, or post-service.
Real-Time, Actionable Feedback
Turn customer sentiment into decisions that drive real change, in real time.
Why CXS?
CXS helps you detect friction points early, boost frontline performance, and deliver consistently better customer experiences, without relying on outdated or bloated feedback systems.
Monitor customer sentiment live and make smarter decisions instantly, improving satisfaction, reducing churn, and turning feedback into foresight.
Empower your teams with insights that drive deeper relationships, better experiences, and measurable loyalty where it counts most.
Frequently Asked Questions
How Is CXS Different From NPS or CSAT?
Traditional metrics like NPS tell you if a customer might recommend your brand. CXS tells you why, by measuring real emotions and outcomes in real time. It’s faster, more relevant, and gives frontline teams data they can act on.
How Is The Survey Delivered To Customers?
CXS surveys can be shared via SMS, email, QR code, or in-app, making it easy to capture feedback immediately after a customer interaction, whether online or in-store.
What Results Can I Expect From CXS?
CXS is designed to help businesses capture higher-quality customer feedback with fewer questions. By focusing on emotion and outcome, it delivers insights that can guide service improvements, boost engagement, and empower frontline teams to act on what really matters. You’ll gain a clearer, more actionable view of your customer experience, without the survey fatigue.
Contact Us
Reach out to learn how CXS can help your business capture real insights, improve service, and put customer emotion back at the center.
We’re here to answer your questions, walk you through the platform, or help you get started.